Bad Metrics

What does get measured doesn't get improved, but sometimes measuring can make things worse.
What does get measured doesn't get improved, but sometimes measuring can make things worse. Even in smaller companies, we can easily set up a KPI or metric that makes good people fudge the numbers. Would you leave someone that's a bad fit for longer just because it makes your numbers look better? Too many companies are! More on that in this week's six-minute episode.

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